Terms & Conditions

Website Terms & Conditions

  1. Information About Us
    • We operate the website romanceliquid.com. We are IRSHA Solutions Ltd trading as Romance E-Liquid, a company registered in England and Wales under company registration number 08467160 and with our registered office at 48 Walton Vale, Liverpool, L9 2BU. Our VAT number is GB 262 2394 12.
    • Contacting Us
      • You can email us at info@romanceliquid.com or contact us by calling us on+92 331 3232 624. If you are emailing us, please include details of your order to help us identify it.
      • If we have to contact you, we will do so by email or telephone, as to which details you have provided us during your registration.
  1. Restrictions, Age of Consent
    • You may only purchase products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the products on our website when placing an order with us. We may also carry out independent verification to check your age. If we discover that you are not legally entitled to order the products on our website, we shall be entitled to cancel the order immediately, without any notice. If you falsely declare your age to us, you shall be held responsible for all costs, fines, damages, expenses and other penalties that we may suffer as a consequence of your false statement.
  2. Right to vary these Terms
    • We may revise these Terms as they apply to your order from time to time, for reasons including but not limited to changes in relevant laws and further regulatory requirements.
  3. Problems with Products
    • If you have any complaints or questions about the product(s), please contact us via email at info@romanceliquid.com or by telephone on 01512271854.
  4. Data Protection
    • We hereby state that we will not use or pass on any customer details without prior consent and will not share any information we collect with third parties.
  5. Your Personal Information
    • We need to collect certain personal information from you in order to provide you with the goods and/or services that you have ordered from us.
    • You agree that we may use, update, share and process your personal information that you have provided to us.
    • If you would like us to inform you of what information we hold about you, please email us at info@romanceliquid.com or write to us: Romance E-Liquid, 9 Paul Street, Liverpool, L3 6DX. We may charge a £10.00 administration fee for your request. With your request, please include your full name, address and a copy of valid ID.
  6. Descriptions, Our Products
    • The descriptions and pictures that you see on our website are only a guide. We try our best to give as much accurate information as possible, but Romance E-Liquid cannot be held responsible for any minor differences.
    • Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of colours accurately reflects the colour of the products. Your products may vary slightly from those pictures.
    • The packaging of the products may vary from what is shown on the pictures on our website.
    • We reserve the right to withdraw any products from the website at any point in time, and we shall not be liable to therefore refusing to process any orders.
  7. Cancellations
    • The buyer should inspect all products ordered immediately upon receiving them. If there is any problems/damages to the product(s), the buyer needs to notify the seller within 48 hours of delivery by email, at info@romanceliquid.com. Failure to do so, deems the buyer to have accepted the product(s) delivered.
  8. Privacy Policy
    • Vaper’s Favourite collects customer data lawfully, and in accordance to the Data Protection Act 1998 and the GDPR policies of 2018. This means that we are committed to protect your privacy, and we do not pass your information on to any 3rd parties without your consent. Your information is mainly used for marketing and advertising purposes only. We do not send random emails to personal email addresses (spam emails).
  9. Refusal of Transaction
    • We reserve the right to refuse the processing of any transaction and order at any point in time at our sole discretion.
  10. Marketing
    • By accepting these terms & conditions, you give consent to Vaper’s Favourite for contacting you with marketing, promotional and advertising materials via email. You are free to unsubscribe from these materials at any point in time, by following the instructions provided at the bottom of these emails.
  11. Events Outside Our Control
    • We shall not be responsible or liable for any failure to perform or delay in performance of any of our obligations that is caused by an event outside of our control.
    • An event outside our control means any act or event that is beyond our reasonable control, including without limitation, strikes, lock-outs, industrial action by 3rd parties, civil commotion, invasion, terrorist attack, riot, threat of terrorist attack, other threats, (declared) war, disaster, or failure of private or public telecommunications networks, or the impossibility of the use of shipping, aircraft, railways, motor transport as well as other types of private or public transport.