We hope You’ re always 100% happy with your order, but in case anything doesn’t go as planned…
“It’s OK to change your mind”
Thank you for shopping with Romance and helping to keep the community alive! We hope that you enjoy your new purchase, and we are grateful for your business.
You have the right to cancel your Order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email firstname.lastname@example.org
9 Paul Street
In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 2-3 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
- For convenience, you can use the returns label on the other side of your delivery note. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us
- As long as any goods you send back to us are in their original condition, we will refund your purchase within 2-3 days of receiving your package or proof that the order has been returned.
- If you need some help or have any questions please contact our Customer Services department ( Monday to Sunday 10am-5pm) who are more than happy to help.
Customer Services – we can help you with your return.
Email us: email@example.com